Privacy Policy

What We Collect

When you use homenest.house, we may collect:

• Contact Information: Your name, email address, and phone number when you submit a form, request a CMA, or reach out to us directly.
• Usage Data: Pages you visit, calculators you use, features you interact with, and how you navigate the site. This helps us improve your experience.
• Session Data: We use session-based analytics (stored temporarily in your browser) to understand general usage patterns. This data does not personally identify you unless you voluntarily provide contact information.
• Chat & Voice Conversations: When you use our text chat or voice assistant features, we may store conversation transcripts to improve service quality and follow up on your inquiries. Voice conversations require microphone access, which you grant through your browser.
• Device Information: General device type (mobile, tablet, desktop), browser type, and approximate geographic region for analytics purposes.

How We Use Your Data

We use collected information to:

• Respond to your inquiries and provide real estate guidance
• Improve our website, tools, and calculator accuracy
• Send follow-up communications when you've requested them
• Analyze usage patterns to improve the visitor experience

We Do Not Sell Your Data

HomeNest does not sell, rent, or trade your personal information to third parties. We do not share your data with advertisers. Your information is used only to provide our services and communicate with you about real estate when you have opted in.

Cookies & Tracking

We use session storage and may use cookies for basic analytics. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though some features may not function as intended.

California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to Know: Request what personal information we've collected about you.
• Right to Delete: Request deletion of your personal information, with certain exceptions.
• Right to Opt-Out: We do not sell personal information, so no opt-out is necessary for data sales.
• Right to Non-Discrimination: We will not treat you differently for exercising your rights.

To exercise any of these rights, contact us at suzannarealtor@gmail.com.

Children's Privacy

HomeNest does not knowingly collect information from anyone under the age of 13.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

Contact

For questions about this Privacy Policy or your data, contact us at suzannarealtor@gmail.com or call (323) 472-7059.